Colmar โ€“ Motivate your staff to upsell in restaurant chain

The Group Colmar Crocodile is a chain of restaurants in Belgium and France.

The issue

The Colmar restaurants offer an all-in buffet system. In order to increase the turnover per customer and per table, the sale of aperitifs is one of the main focuses. Before using dgenious, it was complicated to collect data per waiter (globally and per point of sale) and to compute actionable metrics.

With dgenious

dgenious was connected to their cash register system and within 5 minutes the reports showing aperitif sales per waiter, per restaurant and globally were available. They are updated automatically, in real-time and directly shared with POS managers.

Waiters can follow their results on a daily basis, so they are motivated and aperitif sales keep on increasing!


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